Privacy Policy

1. Introduction

The Next Device PTY LTD ("TND", "we", "us", or "our") explains here how this website handles personal information when you ask about business computers or IT services, use the computer adviser, or contact us.

2. Information We Collect

We may collect the following types of personal information:

• Your name, work email, phone number, company, team size, requirements and selected computer estimate when you send an enquiry
• Questions and computer preferences you enter into the local development version of our AI computer adviser
• Videos of old computers, serial labels visible in them, and preliminary condition notes when you request a purchase offer in the local package builder
• Account details and activity if you use an authenticated customer or staff area
• Website usage and performance information if you accept optional analytics
• Correspondence when you contact us by email or phone

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries, prepare proposals and provide agreed services
• Help you compare computers and service options when you use the adviser
• Identify old computers and assess their visible condition before making a purchase offer
• Operate customer and staff accounts where applicable
• Measure and improve the website when you allow optional analytics
• Meet applicable legal and record-keeping obligations

4. Data Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure. Please avoid putting passwords, payment details or sensitive company files into the enquiry form or AI adviser. When recording a trade-in video, avoid showing people, passwords or information on the computer screen.

5. Third Parties

We use providers to host and operate the website, store enquiries, send emails, measure site performance and, in the development adviser, process your questions. We may share details needed for a requested proposal or service with computer suppliers, finance providers and service partners. Some providers may process information outside Australia. Contact us if you need details about a particular provider or data location before sharing information. In the local trade-in preview, uploaded media is stored on this Mac and may be sent through OpenRouter to Google Gemini for a preliminary visual review when you click Upload for review. A person checks the result before any offer.

6. Your Rights

To request access to or correction of your personal information, or to make a privacy complaint, contact us at sales@thenextdevice.com.au. We will review your request and respond. You may also contact the Office of the Australian Information Commissioner about a privacy concern.

7. Contact

For privacy-related enquiries, contact our team at:

The Next Device PTY LTD
ABN 15 649 463 552
25 Restwell St, Bankstown, NSW 2200
Email: sales@thenextdevice.com.au
Phone: 02 9826 8909