DaaS & managed IT services
Devices managed for you, from delivery to disposal
Choose a DaaS tier for every device: asset management, proactive monitoring, Intune and patching, or full security with SOC and SIEM. Add provisioning, redeployment and secure disposal when you need them, at clear per-device prices.
Device as a Service
Choose how much we manage
Every DaaS tier is a simple per-device monthly price. Start with lifecycle and asset management, add proactive monitoring and Intune, or hand us security as well. Prices exclude GST.
DaaS Lite
Lifecycle and asset management for every device you lease.
$4.50 per device / month
ex GST · $4.95 inc GST
Includes
- Service governance
- Asset management
- Asset management portal access
- Warranty support management
DaaS Core
Everything in Lite, with proactive monitoring, Intune and patching.
$7.99 per device / month
ex GST · $8.79 inc GST
Everything in DaaS Lite, plus
- Advanced monitoring (NinjaOne)
- Intune management
- Patch management
DaaS Pro+
Everything in Core, with SOC, SIEM and security remediation.
$18.99 per device / month
ex GST · $20.89 inc GST
Everything in DaaS Core, plus
- SOC and SIEM
- Third-party application updates
- Remediation
| Compare tiers | DaaS Lite$4.50/device/mo | DaaS Core$7.99/device/mo | DaaS Pro+$18.99/device/mo |
|---|---|---|---|
| Ongoing management | |||
| Service governanceRegular service reviews, reporting and a single point of contact for your fleet. | |||
| Asset managementEvery device tracked from delivery to disposal: user, location, warranty and lease dates. | |||
| Asset management portal accessSee your devices, warranties and lease status online. | |||
| Warranty support managementWe log and chase warranty claims with the manufacturer for you. | |||
| Monitoring and device management | |||
| Advanced monitoring (NinjaOne)Health, performance and alerting on every device, so issues are found before staff notice. | |||
| Intune managementPolicies, apps, compliance and configuration managed for you in Microsoft Intune. | |||
| Patch managementWindows and driver updates tested and rolled out on a schedule. | |||
| Security | |||
| SOC and SIEMSecurity events collected and analysed (SIEM), with threats investigated by a security operations centre (SOC). | |||
| Third-party application updatesBrowsers, PDF readers, Zoom and other common apps kept up to date. | |||
| RemediationWe act on security findings and vulnerabilities, not just report them. | |||
Get a DaaS quote
Estimate your DaaS services
Ongoing
$159.80
per month ex GST · $175.78 inc GST
One-off lifecycle services
$1,780.00
ex GST · $1,958.00 inc GST
DaaS Core for 20 devices. Device hardware and support plans are quoted separately.
Enquire nowNo commitment. We'll confirm pricing and onboarding.
Managed services
Your IT environment, managed per endpoint
Level 1 to Level 3 support, 24/7 monitoring, patching and change management for Microsoft 365, servers, storage, network and phone systems, at a clear monthly price for each endpoint.
Laptops and desktops → DaaS tiers
End-user devices are managed per device under DaaS Lite, Core or Pro+. Compare tiers
Everything behind them → Managed Services
Microsoft 365, Intune, servers, storage, backup, network and phone systems, priced per endpoint. Microsoft 365 for at least 20 users is the base; add the rest as you need.
Included with every managed service
24/7 monitoring and alerting
Health, availability and capacity watched around the clock, with alerts triaged by our team.
Patch management
Operating system, firmware and security updates tested and applied in agreed maintenance windows.
Incident and problem resolution
Faults fixed, and recurring issues traced to their root cause so they stop happening.
Change management
Changes planned, approved and recorded, with a rollback plan for anything risky.
Vendor management
We log and manage cases with Microsoft, hardware and software vendors for you.
Documentation
Configuration, credentials and network diagrams kept current in our documentation system.
Monthly reporting
Tickets, SLA performance, patch status and recommendations each month.
Support levels
Level 1Service desk
First response for every request: triage, how-to help, password resets and common fixes.
Level 2Technical support
Deeper troubleshooting across devices, Microsoft 365, servers and the network.
Level 3Senior engineering
Complex problems and escalations. Moves, adds and changes under 1 hour of effort are included; larger work is quoted as professional services.
Service levels
| Priority | Response | Resolution target | Cover |
|---|---|---|---|
| P1 CriticalBusiness stopped: server, internet or phone system down for everyone | 15 minutes | 4 hours | 24/7 |
| P2 HighMajor impact: a site, team or key system degraded | 30 minutes | 8 hours | 24/7 |
| P3 MediumLimited impact: one user or a non-critical service affected | 2 business hours | 2 business days | Business hours |
| P4 LowRequest or question: changes, new users, advice | 1 business day | 5 business days | Business hours |
- 95% of tickets responded to and resolved within SLA
- Critical (P1) incidents updated every 30 minutes until resolved
- Monthly service report with SLA attainment and trends
- Customer satisfaction measured on every closed ticket
Response means an engineer is actively working on your issue. Resolution targets assume access to affected systems and exclude time waiting on third-party vendors.
Pricing per endpoint
Choose what you'd like managed. Onboarding is free on a 36-month contract, otherwise $1,100.00 ex GST.
Microsoft 365 and Intune
Your users' Microsoft 365 and the Intune environment that manages their devices.
Microsoft 365 Environment SupportRequired · min 20
Tenant administration, users, email, Teams, SharePoint and OneDrive. Minimum 20 users.
$10.00per user / month
Intune Environment Support
Intune configuration, compliance and app deployment policies for your organisation.
$149.00per tenant / month
Servers, storage and backup
On-premises and virtual servers, the hosts and storage they run on, and backups.
Windows Server Support
Windows Server operating system, roles and services, physical or virtual.
$89.00per server / month
Linux Server Support
Linux operating system and services, physical or virtual.
$109.00per server / month
Physical Server Support
Server hardware: health, firmware, components and vendor warranty claims.
$109.00per server / month
Hypervisor Environment Support
VMware, Hyper-V or Proxmox hosts and the virtual environment on them.
$109.00per host / month
SAN Support
Shared storage arrays: capacity, performance, firmware and replication.
$149.00per array / month
Backup Environment Support
Backup jobs monitored, failures fixed and restores carried out when you need them.
$149.00per backup environment / month
Network
Firewalls, switching and Wi-Fi.
Firewall (primary)
Rules, VPNs, firmware and security services on your main firewall.
$189.00per firewall / month
Firewall (secondary / HA)
The standby or second-site firewall, kept in step with the primary.
$139.00per firewall / month
Core switch
Core and distribution switching, routing and VLANs.
$69.00per switch / month
Layer 2 switch
Access switches: ports, VLANs, PoE and firmware.
$20.00per switch / month
Wireless access point
Wi-Fi coverage, SSIDs, firmware and performance.
$7.00per access point / month
Phone system and UC
Your unified communications platform and the phones on it.
UC Platform Support
Your phone system or unified communications platform: call flows, numbers and integrations.
$149.00per platform / month
Phone client support
Desk phones and softphone clients on the platform.
$7.00per phone / month
Application packaging and update service Add-on
We package an application for Intune and keep it updated, so it installs silently on every device.
$399.00per application, once
All prices exclude GST. Laptops and desktops are managed under the DaaS tiers above, so they aren't listed here.
Your managed services
Monthly
$200.00
ex GST · $220.00 inc GST
- 20 × Microsoft 365 Environment Support$200.00
One-off
$0.00
Onboarding included
Microsoft 365 Environment Support is required, with a minimum of 20 users; everything else is optional.
Professional services
Projects scoped to your environment
Defined projects for Microsoft 365 and Intune, cloud and AI, with the work and price set out before we start.
Microsoft 365 & Intune
Review licences and security settings, configure device management, or plan an Intune rollout.
Discuss Microsoft 365Network and server projects
Design and deliver new networks, Wi-Fi, server and storage upgrades, quoted as a defined project.
Discuss a projectCloud projects
Plan migrations, review existing cloud costs and deliver scoped changes to your environment.
Discuss a projectAI for the workplace
Explore practical AI use cases and the access, data and security foundations needed to adopt them well.
Discuss AIA defined starting point
Need help getting started with Intune?
We can scope a fixed project for device enrolment, Windows Autopilot, application packaging and handover. Tell us how many devices and applications are involved, and we'll set out the work and price before it starts.
What a project proposal covers
- • Your current Microsoft 365 and device setup
- • Devices, users and applications in scope
- • Deployment approach and responsibilities
- • Deliverables, timing and fixed project price
Lifecycle services
From delivery to disposal
One-off services for each device, available with any DaaS tier. Prices exclude GST.
With every new device
Set up at the start and taken care of at the end of the lease. Included once per device.
Provisioning Service
Your new device arrives ready to work, set up for your business.
$49.50 per device, once
ex GST · $54.45 inc GST
- Windows Autopilot White Glove
- Image load
- Shipping to the end user or a central location
- Asset reporting, and the device added to the asset management portal
Return & Disposal
At the end of the lease we collect the device and securely destroy its data.
$39.50 per device, once
ex GST · $43.45 inc GST
- Collection organised at the end of the lease
- Secure destruction of the data on the device
- Disposal handled for you
For devices we already manage
Order any time during the lease. A customer portal for ordering these online is coming; for now, enquire and we'll arrange it.
Redeployment Service
Move a device to a new staff member, ready to go.
$59.60 per device, each time
ex GST · $65.56 inc GST
- Return to the TND warehouse
- Provisioning for the new user
- Asset records updated
End of Life Service
Retire a device you no longer need, with its data securely sanitised.
$39.50 per device, once
ex GST · $43.45 inc GST
- Collection of the device
- Secure data sanitisation
- Asset records closed off
Managed Services Calculator
Build your quote in minutes
Add laptops, Microsoft 365 licences, a DaaS tier and managed services, see your monthly and one-off costs, and send the quote to us.